Last week, Apple, despite reportedly acknowledging the slight bend found in some of the shipments of iPad Pros, has said that it will not be making any replacement offers for the bend found in tablets.
In an email to an affected customer, obtained by 9to5Mac and verified by Macrumors for authenticity, Dan Riccio, Senior Vice President of Hardware Engineering at Apple replied that the bend on device is in line with the company’s standard of 400 micron and meets or exceeds the precision and design manufacturing standards regarding quality.
Riccio besides acknowledging the initial report by the Verge on the bend in out of box products called it non-issue and normal.
400 micron is equal to 0.4 millimeter or 0.015 inches and that as per Riccio’s reply is the acceptable tolerance for the flatness of the product made of aluminum. The official also described that the bend could be happened while the cooling process of the aluminum at the manufacturing stage and in no case such a slight variation affects the performance of the product. The bending level of less than a millimeter is nothing for many of the users and it will not be changed over the life time of the product with proper use.
Riccio also stated that The Verge article has not been including an official statement by the company and that will be made public later on “Today” (last Tuesday), but so far Apple to properly and officially address the issue has not came up with an official statement leaving the affected customers remained frustrated over the issue.
Apple has designed the latest iPad Pro to be working with its new Smart Folio Keyboard which wraps the tablets, apparently looking as part of the construction and the deformed iPad Pro may result in the gaps between the tablet and the case.